To purchase Nuki products in our Nuki online shop put the desired product into the shopping cart. From the cart move on to the checkout and go through the checkout process.

After completing your order you will receive a confirmation email with your order number. In your Nuki shop account you can inform yourself at any time about the status of your order.

In addition, we will inform you via email when your order leaves our shipping depot. In this email you also get your tracking number, with with which you can track your package on the website of our delivery service partner.

We are constantly working on collaborations with distributors, so Nuki will also be available in stores near you. Until that happens, buy your products in our Nuki online shop.

You want to become a Nuki partner and sell Nuki products? More information to that topic you can find here.

Completed orders cannot be changed afterwards.
If you place an order in our online shop, you can cancel it in your user account within 30 minutes of completing the order. To do this, select the order and click on “Cancel order”. All data will then be transferred directly to our logistics partner. This ensures that your order can be dispatched as quickly as possible. Once the order has been completed and payment has been successful, no further changes are possible.

Your address is incorrect?
If you made a mistake when entering the address, you can try to contact the shipping service provider directly as soon as you have received your tracking number. An address change from our side is no longer possible with a successfully completed order.

You ordered the wrong product or forgot to add products?
If you have ordered the wrong products, you have to cancel your order and place a new one.
It is not possible to add or change products after the order has been placed successfully. Also a change of the color or amount is unfortunately not possible after the order has been placed.

You forgot to redeem a voucher code?
Unfortunately, a voucher code cannot be applied to your order after it has been placed successfully.
If you forgot to redeem your voucher you can use it on your next order. Please consider the validity of your voucher.
Alternatively, cancel your order and place a new order.

For more information on canceling and returning your order, click here.

To track an order, log-in to My Account.

You will find an overview of your most-recent order in your customer account, under Orders. Click on "Show" to see details on the relevant order, such as

• the included items
• the delivery address you have provided
• the selected payment method
• the order amount
• the payment status
• the shipping status

As soon as your product has been handed over to our logistics partner, you will receive a tracking link by e-mail. This allows you to exactly trace the delivery status of your package.

You will receive the bill as a PDF via e-mail as soon as your order is shipped. We will use the e-mail address which you have stored in the Nuki online shop during the order process.

In addition to the familiar sets of bundled products, you can also order various spare parts from the Nuki online shop. You will find an overview of all available spare parts. To name an example: if you have a rotating knob on the inside of your door, you need a knob cylinder adapter to mount the Smart Lock. You can order it directly in our online shop.