Success story: How Helgafell Rentals elevated efficiency and guest experiences with Nuki x CoastVenture
Get InspiredThe hidden cost of manual operations
When you are renting out vacation apartments, your passion lies in delivering an exceptional guest experience. But what happens when the daily tasks—managing bookings, coordinating check-ins, handling guest communications—begin to consume your time, pulling you away from what truly matters?
This was the challenge faced by Helgafell Rentals, a luxury property management company that owns a portfolio of 20 properties nestled in Ciudad Quesada, Alicante. With growing demand, the Helgafell team found themselves overwhelmed by the demands of managing their high-end properties. The increasing workload threatened to undermine the service quality that set them apart.
“Before we partnered with CoastVenture and Nuki, our team was stretched to its limits. We were spending so much time on administrative tasks that it was hard to focus on the guest experience. The automation and smart solutions have given us back our time, and our guests have noticed the difference.”
Olafur Thorarinsson, Hotel Manager for Helgafell Rentals
The real question was: How can you continue to deliver top-tier service without being overwhelmed by the growing demands of property management?
Leveraging technology for seamless guest check-ins
Helgafell Rentals discovered their solution in a transformative partnership with Nuki and CoastVenture, a leading PropTech company specializing in digital transformation of real estate. This collaboration wasn’t about adding another tool to their arsenal—it was about fundamentally changing how they managed their properties, enabling them to operate more efficiently.
Imagine giving your guests the freedom to check in at their convenience—no late-night phone calls, waiting times and logistical headaches. Nuki’s keyless entry system allowed guests to access their accommodations with a simple tap on their smartphones or by using a unique entry code, providing a seamless secure check-in experience that redefined convenience. For the Helgafell team, eliminating the physical key handover meant a significant reduction in workload, allowing them to redirect their energy towards enhancing the guest experience rather than being bogged down by logistical challenges.
“At Nuki, we believe in making life simpler and more secure for both property managers and guests. Seeing how our technology has helped Helgafell offer a better experience while reducing their workload has been incredibly rewarding.”
Birgit Wirth, Strategic Sales Lead of Nuki
The automation goes even further. Through the seamless integration of Nuki’s smart locks across all 20 properties with the management plattform, access permissions are automatically sent to guests before their trip. Remote access control and monitoring capabilities, including real-time access logs, provide owners with peace of mind and enhanced security, knowing they have full oversight of their properties no matter where they are.
Digital transformation to reclaim control
CoastVenture introduced a property software and hardware suite system that became the cornerstone of Helgafell’s operational transformation. Central to this system were AI-driven dynamic pricing tools, which continuously analyzed market trends, occupancy rates, and local demand to optimize pricing in real-time.
CoastVenture’s system also enhanced Helgafell’s multi channel distribution, ensuring their properties were prominently listed across all major booking platforms like Airbnb, Booking.com, Expedia and Marriott Bonvoy. This broader visibility drove higher occupancy rates but also required streamlined operations to
handle the increased volume efficiently. Here, automation played a crucial role, with AI-driven guest communication tools handling inquiries, confirmations, and follow-ups, freeing up the Helgafell team to focus on higher-value tasks.
“Our AI-driven dynamic pricing tools allowed Helgafell to stay competitive in the market while maximizing their occupancy rates. But we also recognized the need for a secure, seamless check-in process that could operate 24/7 without burdening the staff. That’s where Nuki came in.”
Christo Palasov, CEO of CoastVenture
A transformation that redefined success
The impact of these innovations was profound. Helgafell Rentals experienced a substantial increase in revenue, coupled with a significant reduction in operational workload. Freed from the constant demands of manual tasks, the Helgafell team could now focus on what they do best: creating personalized, high-touch experiences that left lasting impressions on their guests.
Guests noticed the difference immediately. No more waiting for keys, no more check-in hassles—just smooth, effortless stays that turned first-time visitors into loyal repeat customers. The enhanced guest experience, supported by technology, elevated Helgafell’s reputation even further, solidifying their position as a leader in luxury property management.
It’s time to break free from operational overload
For a property manager, the role extends beyond managing buildings—it’s about crafting experiences that create lasting memories. To do this effectively, you need the freedom to focus on what truly matters. Helgafell Rentals’ journey is a powerful example of how the right technology can help you reclaim your time, increase your revenue, and elevate your guest experience to new heights.
By partnering with innovative solutions like Nuki and CoastVenture, you can transform your property management approach. It’s time to lead your properties into a future where excellence isn’t just maintained-it’s amplified.
