FAQ – Keypad

• Is the Keypad weather-resistant and suitable for outdoor use?

  Yes, the Keypad is weather-resistant and also suitable for outdoor use. It has a protective silicone surface to withstand temperatures from -20°C to +70°C. The housing is certified dust and water jet-proof in accordance with the IP65 standard.

• Do I need a Bridge to use the Keypad?

  No, you do not need a Bridge to use the Keypad. However, without the Nuki Bridge, entry codes cannot be remotely created and managed. You also cannot connect the Keypad with your Airbnb account without using a Nuki Bridge.

• Can I use more than one Smart Lock with one Keypad?

  No, the Keypad can always only be paired with one Nuki Smart Lock. You can assign up to 100 custom entry codes for your Keypad with the Nuki app. Thanks to your Nuki Bridge, you can even do this remotely. Similar to the regular Smart Lock rights, the 6-digit entry codes can be temporally restricted and deleted again.

• How can I assign or revoke Keypad rights?

  You can simply and quickly generate up to 100 entry codes with the Nuki app.
  
  Creating an entry code
  To create an entry code, tap on “Manage my devices” in the Nuki app, then select the desired Smart Lock and go to the lock settings. Subsequently select “Manage users” and switch to the “Entry codes” tab. Here, you can create a new entry code. You can then share the generated entry code with the desired person.
  
  Deleting an entry code
  To delete an entry code, you follow the same steps for creating an invitation code to get to the user management screen. Then switch to the tab “Entry codes”. Under the “Keypad entry codes” point, you will find an overview of all codes which have been assigned for this Smart Lock. Select the code you wish to delete and tap on “Delete entry code” at the very bottom.
  
  You can find out more about managing entry codes here.

• I forgot the security code for my Keypad. What can I do?

  During the initial setup of the Nuki Keypad, a 6-digit security code must be assigned to protect your Keypad against unauthorised access. Therefore, you cannot manage and reset your Keypad without the security code.
  
  If you have forgotten your security code, we need confirmation that you are the owner of the Keypad to offer further assistance, for safety reasons. Please inform us of the Keypad ID and provide the bill as a proof of purchase of the Keypad. The Keypad ID can be found in your Nuki app. To access it, open the Nuki app and select the Keypad in the “Manage my devices” menu. After connecting to your Keypad, you will find an info symbol (i) at the top right of the screen. This takes you to a page containing your Keypad ID.

• What should I do if my Keypad gets stolen?

  The Nuki Keypad is mounted on the outside of your door, which is why outsiders can also see it. If your Keypad gets stolen, we offer a theft replacement guarantee. Simply send a copy of your report of loss (provided by the police) to our Support Team together with a proof of ownership (original bill) of your Keypad. After successfully submitting your documents, we will provide you with a free replacement.