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FAQ – Nuki Web

Nuki » Support » FAQ Nuki Web
  • How can I manage my Smart Lock using the computer?

    With Nuki Web, you can easily, quickly, and clearly manage and operate your Smart Lock with your computer. In addition, you can use Nuki Web to very easily integrate your Smart Lock into your Smart Home environment. To activate Nuki Web, you need a Nuki Bridge.
  • How do I activate Nuki Web?

    To activate Nuki Web, you need a Bridge. You additionally need a stable connection between the Smart Lock and the Bridge (Tips to improve the connection quality). Select the desired Smart Lock in the Nuki app and go to the lock settings. Afterwards, select “Activate Nuki Web” in Manage Smart Lock. Follow the instructions in the Nuki app. For security reasons, each Smart Lock must be activated separately to control them via Nuki Web.
  • I’ve forgotten my Nuki Web log-in details. What can I do?

    If you have forgotten which e-mail address you’ve used for Nuki Web, we will gladly check the Nuki Web account we have on file for you. We need your Smart Lock ID as confirmation. For security reasons, you will need to send a screenshot of the Smart Lock ID from the Nuki app to us (Smart Lock settings > Connection status > Click on the Smart Lock) together with a photo of the back side of your Smart Lock with the Smart Lock ID clearly visible. After we’ve finished our check, the Nuki Support Team will be happy to inform you of the next steps.
  • Where can I find an overview of possible Smart Home integrations?

    The Nuki Smart Lock is compatible with a wide range of Smart Home systems. With the right Smart Home Hub, the electronic door lock can also communicate with your Z-Wave or Zigbee devices. Find an overview of all current Smart Home integrations on our website; detailed information on the Apple HomeKit, Amazon Alexa (Nuki Smart Home skills), and the Google Assistant can be found in the Help section.
  • Alexa only unlocks my door, instead of opening it completely. What can I do?

    You can also use your Smart Lock with the Nuki Smart Home skill for Alexa. Please note that Alexa makes a difference between two states: unlocking and locking. What matters is which door handle you’ve stored in the Nuki app. Depending on the door handle you’ve selected, Nuki also opens the door latch when unlocking it. If you’ve selected “Knob or bar” as the door handle, “unlocking” always automatically means “Open door” (Alexa can open doors with latch as well). If you’ve selected “lever”, on the other hand, the door will just be unlocked without automatically opening it.

    This also applies to Google Home and the Apple HomeKit.

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