Installation Check

Nuki Smart Lock is mounted on the cylinder on the inside of your door. It is important that the cylinder has the shape of the Euro Profile cylinder. The orientation of the keyhole doesn't matter, it is just about the outer shape. More information on cylinders and the installation requirements for Nuki Smart Lock can be found here.

If there is a key inserted on the inside of your door and you can still lock from the outside, your lock is equipped with the emergency function (also called external key override function). You need this function to be able to lock the door with your physical key from the outside, when Nuki Smart Lock is installed inside. To ensure that the Smart Lock is working correctly, your key should rotate on the inside when you lock from the outside.

To be able to set up a Smart Lock you need the Nuki app. The Nuki app is available for Android (4.4 or higher) and iOS devices (iPhone 4S or higher). You can download it from the app stores (for free).

Nuki Smart Lock can only operate one Euro Profile cylinder and no additionally installed locks (rim lock, lock bar, additional lock, door chain).

If you stand in your home and pull the door inwards to open it, the door opens inwards.

The backset is the distance from the center of the keyhole to the outer edge of the door.

In case there is a removable plastic cap on your key, you should remove it for the use with Nuki Smart Lock.

If the key protrudes more than 40mm from the lock, it does not fit into the Smart Lock.