Technical Customer Service Expert (f/m/d)

Graz Full-time

Job Description

We at Nuki strive to completely redesign the access to your home. In just four years, we have evolved from a start-up to the leading provider of smart access systems in Europe.

As Technical Customer Service Expert (f/m/d) at Nuki you are an important part of our mission to provide our customers with an exceptional service experience. In this position, you will be an important point of contact between product management and the tech department and work together with the team to optimize our products and services. You will act as a creative and analytical problem solver who is passionate about communicating with customers, used to thinking complex and solving problems simply, so our customers receive an excellent experience in your care.

Your Role

  • You support the technical support team in 2nd level troubleshooting and tickethandling in the hardware and software area
  • You are responsible for the pre-qualification and analysis of 3rd level tickets as well as for weekly support reviews with the product managers and platform leads
  • You support us in continuously expanding our knowledge database by writing contributions
  • You translate technically complex topics into simple, understandable solutions for our customers
  • If necessary, you proactively contact our customers to obtain further information for the solution of customer requests
  • You make suggestions for developments to continuously improve the customer experience

Job Requirements

  • You have at least 3 years of experience in technical support (ideally in the private customer sector)
  • You have a completed education in the field of technology (HTL, University, University of applied sciences (FH))
  • You have already acquired basic knowledge of programming, network infrastructures and mobile OS (Android, iOS) and have a high affinity for smart home and digital services
  • Ideally, you have already worked with tools such as Confluence, Azure and Zendesk
  • Analytical thinking, structured approach as well as a friendly and customer-oriented appearance characterize you
  • You have very good German and English skills, Spanish skills are an advantage

Why Us

  • Strong growth, well-financed company
  • The opportunity to contribute your ideas to actively shape the future of Nuki
  • Continuous training opportunities in the office and outside at conferences, seminars or by paid specialist literature
  • Free computer and operating system selection
  • 26 paid, free days and flexible time management
  • Mobility benefit: when using public transport or garage parking 
  • Free lunch once a week plus high-quality coffee and tea, organic juices, fruit and vegetables as much as you want and anytime.
  • Support for ongoing childcare costs
  • Free massage in the office during working hours 
  • Regular team events (e.g. 2-day summer event or annual dumpling challenge)
Due to Austrian law we are obliged to state the minimum gross salary according to legal regulations and for this role. This amounts to € 2,470.00 gross per month. Depending on experience and education higher remuneration is possible. This position is open for applications in Graz.

About Us

Welcome home. We at Nuki are breaking new ground and are working on a completely keyless future. As one of the fastest growing companies in Austria, we offer high-quality products, a dynamic team of 80 employees and more than 175,000 satisfied customers. We are pioneers in the Smart Home sector and are looking for people like you who are not satisfied with the status quo and are willing to take on responsibility quickly. We look forward to getting to know you!

Apply now