Technical Customer Service Specialist (f/m/d)

Graz Full-time

Job Description

Welcome to Nuki. A place where our employees have priority, where this week’s ideas develop into next week’s new features, where decisions are made quickly, and where mistakes are used as an opportunity for further development. Innovation is more than just a trend; it is part of our DNA. We build on it, because if we have the choice between comfortable and exciting, we always choose the latter.
 
As a Technical Customer Service Specialist (f/m/d) at Nuki you will be an important part of our mission to provide an exceptional service experience to our customers. You will act as a creative and analytical problem solver in a dynamic and versatile environment, who is passionate about communicating with customers, used to solving complex problems simply, thus ensuring an excellent customer experience for our customers.

Your Role

  • You maintain contact with our customers via e-mail and telephone and independently solve problems in a performance-oriented manner (2nd level) 
  • You are responsible and accountable for solving customer inquiries, including escalating them to the responsible team when necessary
  • You translate technically complex topics into simple, understandable solutions for our customers
  • You continuously bring in suggestions for improvements in order to enhance improve the customer service experience

Job Requirements

  • You have at least 3 years of experience in customer support (ideally in B2C) and are familiar with customer email and phone communication
  • You bring a high affinity for smart home technology and digital services (apps, Amazon Alexa, Google Home Assistant, Apple Homekit)
  • Preferably you have worked with a support tool such as Zendesk
  • You are characterized by analytical thinking, a structured approach and a performance mindset 
  • You have excellent communication skills and a very good command of written and spoken German & English

Why Us

  • Strong growth, well-financed company
  • The opportunity to contribute your ideas to actively shape the future of Nuki
  • Continuous training opportunities in the office and outside at conferences, seminars or by paid specialist literature
  • 26 paid, free days (25 vacation days, additionally you will be given the 24th and 31st of December as a day off) and flexible time management
  • Mobility benefit: when using public transport or garage parking
  • Free breakfast once a week plus high-quality coffee and tea, organic juices, fruit and vegetables as much as you want and anytime
  • Support for ongoing childcare costs
  • Free yoga classes in the office during working hours
  • Regular team events (e.g. 2-day summer event or annual dumpling challenge)

For the advertised position, a minimum salary of € 2,540.00 gross per month applies according to the collective agreement. Willingness to overpay if you have the appropriate qualifications. This position is open for applications in Graz.

About Us

Welcome home. We at Nuki are breaking new ground and are working on a completely keyless future. As one of the fastest growing companies in Austria, we offer high-quality products, a dynamic team of ​100 employees and more than ​200,000 satisfied customers. We are pioneers in the Smart Home sector and are looking for people like you who are not satisfied with the status quo and are willing to take on responsibility quickly. We look forward to getting to know you!

Apply now