Since the development phase of the Nuki Smart Locks your security and privacy have been our top priority. We communicate our encryption technologies and data usage in a transparent way, guaranteeing that you are always in control of your data.
To use the Nuki Smart Lock, Opener or Smart door you neither need a user account nor will your personal data be stored in any cloud. This is true for using Nuki in Bluetooth range as well as via WI-FI if you have connected your device to the Nuki Bridge.
Wherever and whenever possible, your data will be processed only on your end devices.
Of course you can also use our Nuki Web Cloud service, which requires the caching of data on our servers. However, Nuki Web is an optional service and you decide if or how long you want to use this service.
A maximum of security is our key principle in the development of the Nuki devices. We have dedicated ourselves to this value in the development of our product range and have consistently pursued this path over the past years. This is also shown through regular testing and certification by independent security experts and institutes.
The communication of the Nuki Smart Lock, Nuki Opener and Smart Door is end-to-end encrypted and our security standards are comparable to those in the online banking sector. For this, we have been tested and awarded. Furthermore, numerous features of the Nuki devices and the Nuki app allow you to keep an eye on the security of your door. For example, you can deactivate permissions at any time or limit their duration, and you always keep track of who opens your door with the activity log.
We understand that door locks can sometimes be confusing, and not everybody is an expert.
If you have any questions about Nuki, you can call us Mon-Fri between 9am-6pm (CET).
International +1 (915) 600-7233
Germany 0800 880 8710
Austria +43 720 880010
Switzerland +41 44 505 16 16
United Kingdom +44 1688 212012