To set up your Smart Lock with the Nuki app, install the app on your smartphone and open it. Then the Nuki app guides you through the required steps.
In case the Nuki app could not find your Smart Lock, make sure Bluetooth is enabled on your smartphone and stay within Bluetooth range. To make sure that Bluetooth is working correctly on your smartphone, deactivate it and activate it again. Then again, hold down the button on the Smart Lock for 5 seconds until the LED ring is permanently glowing.
Select your existing door fitting during the initial setup of your Smart Lock. To change the settings for your door fitting later, tap on the desired Smart Lock in the Nuki app and enter the lock settings. Then go to “Manage Smart Lock”. Here you can find the option “Choose door fitting” to change the setting.
We understand that door locks can sometimes be confusing, and not everybody is an expert.
If you have any questions about Nuki, you can call us Mon-Fri between 9am-6pm (CET).
International +1 (915) 600-7233
Germany 0800 880 8710
Austria +43 720 880010
Switzerland +41 44 505 16 16
United Kingdom +44 1688 212012