Signalization

State	LED signalization
Keypad inactive	LED off
Maintenance mode	LED animation
Error:	LED flash briefly
Smart Lock is out of range / connection error	2x
Authorization error	3x
Keypad is deactivated in the user management	4x
Locking currently not allowed, Keypad is limited in time	5x
Keypad is not paired with any Smart Lock	6x
Other error	7x

State

LED signalization

Keypad inactive

LED off

Maintenance mode

LED animation

Error:

LED flash briefly

Smart Lock is out of range / connection error

Authorization error

Keypad is deactivated in the user management

Locking currently not allowed, Keypad is limited in time

Keypad is not paired with any Smart Lock

Other error

Support Hotline

Email Support Send us an email, if you have any questions.
We are happy to help.

contact@nuki.io

Hello,

We understand that door locks can sometimes be confusing, and not everybody is an expert.

If you have any questions about Nuki, you can call us Mon-Fri between 8am-8pm (CET) and Sat 10am-4pm (CET).

International: +43 316 376 115
Germany / Austria: 0800 880 8710
Switzerland: 0800 880 871

Contact us