Signalization
| State | LED signalization |
|---|---|
| Keypad inactive | LED off |
| Maintenance mode | LED animation |
| Error: | LED flash briefly |
| Smart Lock is out of range / connection error | 2x |
| Authorization error | 3x |
| Keypad is deactivated in the user management | 4x |
| Locking currently not allowed, Keypad is limited in time | 5x |
| Keypad is not paired with any Smart Lock | 6x |
| Other error | 7x |
Contact us
Support Hotline
| International: | +1 (915) 600-7233 |
| Germany: | 0800 880 8710 |
| Austria: | +43 720 880010 |
| Switzerland: | +41 44 505 16 16 |
| United Kingdom: | +44 1688 212012 |
| Belgium: | +32 2 588 42 90 |
| Mon-Fri: | 9am-2pm (CET) |
Email Support
Send us an email, if you have any questions.
We are happy to help.
Support Request
Nuki Pro Support
We are happy to help.
Support Request
Nuki Pro Support
