During the initial setup of the Nuki Keypad, a 6-digit security code must be set up to protect your Keypad from unauthorized access. The security code must then be entered enery time you want to configure the settings of the Keypad or if you want to pair another Smart Lock.
Note: Please write down your security code. You cannot manage and reset your Keypad without the security code.
Forgot security code?
If you have forgotten your security code, please contact the Nuki support (firstname.lastname@example.org). In order for us to be able to help you as quickly as possible, it is necessary to provide the following information:
1. Keypad ID
You can find out the Keypad ID with the help of your Nuki app. Open the Nuki app on your smartphone and choose “Manage Keypad” from the menu (top left). Once you have connected to your Keypad, you will see an info icon (i) in the upper right corner of the screen, which will take you to a page where you can find the Keypad ID.
We also need you to send us an email with a scan of your invoice, which confirms the purchase of the Keypad.
With your provided Keypad ID and your invoice we can check the validity of the data and help you to regain access to your Keypad.