Cancelling your order
You ordered a wrong article or changed your mind? As long as the order has not been packed you can cancel it. Send us an email with your order number to email@example.com.
The purchase price will be refunded in the same way as you paid it.
Your Nuki product has already been delivered and you want to send it back? Find out what to do here.
Send us an email, if you have any questions.
We are happy to help.
We understand that door locks can sometimes be confusing, and not everybody is an expert.
If you have any questions about Nuki, you can call us Mon-Fri between 8am-8pm (CET) and Sat 10am-4pm (CET).
International: +43 316 376 115
Germany / Austria: 0800 880 8710
Switzerland: 0800 880 871