Cancelling your order

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  4. Cancelling your order

You ordered a wrong article or changed your mind? As long as the order has not been packed you can cancel it. Send us an email with your order number to

The purchase price will be refunded in the same way as you paid it.

Your Nuki product has already been delivered and you want to send it back? Find out what to do here.

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Mon-Fri: 9am-6pm (CET)

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