Returning Nuki products
If you want to return a Nuki product, please fill in the refunding form and send the package back to us.
Please enter all required data (including the order number) correctly, so we can process your return quickly.
We will take care of the shipping costs.
Send us an email, if you have any questions.
We are happy to help.
We understand that door locks can sometimes be confusing, and not everybody is an expert.
If you have any questions about Nuki, you can call us Mon-Fri between 8am-8pm (CET) and Sat 10am-4pm (CET).
International: +43 316 376 115
Germany / Austria: 0800 880 8710
Switzerland: 0800 880 871