Returning Nuki products
If you would like to return or cancel your order, please go to “My Account” in the Nuki Shop and open “Orders”.
Choose your order to view the details of your order and click on “Return order”
Send us an email, if you have any questions.
We are happy to help.
We understand that door locks can sometimes be confusing, and not everybody is an expert.
If you have any questions about Nuki, you can call us Mon-Fri between 9am-6pm (CET).
International: +43 316 376 115
Germany / Austria: 0800 880 8710
Switzerland: 0800 880 871
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