State | LED signalization | |
---|---|---|
Smart Lock locked, inactive | The LED ring is off. | |
Smart Lock unlocked | The top segment of the LED ring flashes 1x every 1.5 seconds. | |
Pairing mode The Smart Lock can be connected with other Bluetooth devices. |
The LED ring is permanently glowing. | |
Maintenance mode The firmware of the Smart Lock can be updated or reset to factory settings. |
The top segment of the LED ring is permanently glowing. | |
Battery state crititcal Please replace the batteries. |
Unlocked state: The top segment of the LED ring flashes 3x every 5 seconds. Locked state: The top segment of the LED ring flashes 2x every 10 seconds. |
|
Motor blocked Make sure that your Smart Lock is mounted correctly and the door is unlocked and open. |
After a locking operation the LED ring flashes evenly for 10 seconds. After that, the top segment of the LED ring flashes 3x every 15 seconds. | |
Uncalibrated The Smart Lock is not calibrated. The status was lost due to external influences. Please calibrate it with the Nuki app. |
The top segment of the LED ring flashes 6x every 15 seconds. |
International: | +43 316 376 115 |
Germany: | 0800 880 8710 |
Austria: | 0800 880 8710 |
Switzerland: | 0800 880 871 |
Mon-Fri: | 9am-6pm (CET) |