Signalization on the Smart Lock
| State | LED signalization | |
|---|---|---|
| Smart Lock locked, inactive | The LED ring is off. |  |
| Smart Lock unlocked | The top segment of the LED ring flashes 1x every 1.5 seconds. |  |
| Pairing mode The Smart Lock can be connected with other Bluetooth devices. |
The LED ring is permanently glowing. |  |
| Maintenance mode The firmware of the Smart Lock can be updated or reset to factory settings. |
The top segment of the LED ring is permanently glowing. |  |
| Battery state crititcal Please replace the batteries. |
Unlocked state: The top segment of the LED ring flashes 3x every 5 seconds. Locked state: The top segment of the LED ring flashes 2x every 10 seconds. |
|
| Motor blocked Make sure that your Smart Lock is mounted correctly and the door is unlocked and open. |
After a locking operation the LED ring flashes evenly for 10 seconds. After that, the top segment of the LED ring flashes 3x every 15 seconds. | |
| Uncalibrated The Smart Lock is not calibrated. The status was lost due to external influences. Please calibrate it with the Nuki app. |
The top segment of the LED ring flashes 6x every 15 seconds. | |
Contact us
Support Hotline
| International: | +1 (915) 600-7233 |
| Germany: | 0800 880 8710 |
| Austria: | +43 720 880010 |
| Switzerland: | +41 44 505 16 16 |
| United Kingdom: | +44 1688 212012 |
| Belgium: | +32 2 588 42 90 |
| Mon-Fri: | 9am-2pm (CET) |
Email Support
Send us an email, if you have any questions.
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