Smartphone lost / forgotten / battery died
There are several possibilities to enter your home without a smartphone:
- You can still use your existing, mechanical key.
- You can ask another authorized person (friends, family) to open the door for you. If you have a Nuki Bridge, this even works from afar.
- You can use the Nuki Fob. The Nuki Fob is a small Bluetooth device with which you can lock your door without a smartphone.
Send us an email, if you have any questions.
We are happy to help.
We understand that door locks can sometimes be confusing, and not everybody is an expert.
If you have any questions about Nuki, you can call us Mon-Fri between 8am-8pm (CET) and Sat 10am-4pm (CET).
International: +43 316 376 120
Germany / Austria / Switzerland: 0800 722 494 0