Forgot PIN

Nuki » Support » Smart Lock » Forgot PIN

By setting up a four-digit PIN code you can protect your Nuki Smart Lock (administration, activity log and user management) against unauthorized access. To set a PIN, tap on the desired Smart Lock in the Nuki app and open the lock settings. Then select “Manage Smart Lock”. Here you can configure the PIN under the option “Change PIN”.

Every user who knows the PIN code can make changes to the Smart Lock configuration. This means that there is no exclusive administrator for the Nuki app. There are users who either have the PIN and can therefore view the areas mentioned above, and there are users who do not have access to administration, activity log and user management, because they do not know the PIN.

Forgot PIN

If you have forgotten the PIN code for your Smart Lock and no other user knows the PIN, you must reset the Smart Lock to factory settings to regain access to the PIN-protected areas.

Tags: PIN, PIN code, PIN-code, Security PIN, Admin PIN, forgot PIN, lost PIN, Administrator


Contact us

Support Hotline
International: +43 316 376 115
Germany: 0800 880 8710
Austria: 0800 880 8710
Switzerland: 0800 880 871
   
Mon-Fri: 8am-8pm (CET)
Sat: 10am-4pm (CET)

Email Support Send us an email, if you have any questions.
We are happy to help.


contact@nuki.io