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Upgrade Program

Why was the Nuki Upgrade Program created?

Because we appreciate our customers very much! Some of you have known and supported Nuki from the very beginning, others later on. Many of you have actively contributed to the further development of our products through feedback and suggestions for improvement. For this, we would like to thank you. You are the reason why Nuki is so successful! At the same time, we would like to give you the opportunity to upgrade to the Nuki Smart Lock 2.0 and the Nuki Combo 2.0 at a reduced price.

What is the Nuki Upgrade Program?

The Nuki Upgrade Program is an exchange program that entitles existing first-generation Smart Lock or Combo customers to upgrade to Nuki Smart Lock 2.0 and Nuki Combo 2.0 at a reduced cost.

Conditions for participating in the Nuki Upgrade Program:

  • The Nuki Upgrade Program is reserved for our private customers (without UID number). Separate conditions apply for Nuki sales and business partners.
  • The program is only valid when purchasing a Nuki Smart Locks 2.0 or a Nuki Combo 2.0 through the Nuki online shop.
  • It doesn’t matter where you bought your first-generation Smart Lock or Combo (e.g. Nuki online shop, Amazon, local retailer, etc.).
  • It doesn’t matter whether your old device is functional or defective.
  • To participate in the Nuki Upgrade Program, only packages that include a completely filled ou exchange form are eligible.
  • Your old device must reach us within 30 days (starting from the date of delivery of your Smart Locks 2.0 or your Combo 2.0).

How does the process work?

  1. Purchase the Nuki Smart Lock 2.0 or Nuki Combo 2.0

    Visit the Nuki online shop and add the desired product (Nuki Smart Lock 2.0 or Nuki Combo 2.0) to your shopping cart. Buy the product at full price. You will receive a rebate once your eligibility is confirmed.

  2. Download and complete the exchange form

    Download the exchange form (insert and address label) and fill it out. Please be sure to write legibly. This form represents your eligibility to participate in the Nuki Upgrade Program and must be included with your return.

  3. Send old device (1st generation) incl. completed exchange form to Nuki

    After receiving your new Nuki products, you have 30 days to return your old Nuki products to us. To do this, dismantle your Nuki Smart Lock or Nuki Combo (1st generation) and package the products for return. Be sure to include the completed exchange form in the package (without which no refund can be made) and send it to the following address:

    Nuki Home Solutions GmbH
    c/o cargo-partner GmbH
    Feldkirchenstrasse 32
    8401 Kalsdorf, Austria

    In order to avoid any misunderstandings during the return process, please ensure that your package has been shipped with tracking. We recommend that you keep the receipt and tracking number in a safe place. This way, the package can be tracked in the best possible way if necessary.

    Please note the following information:

    • Shipping charges are to be paid by you, the buyer
    • We will not accept deliveries where we have to pay the costs

    Unfortunately, any return packages that arrive after the 30-day deadline will not be eligible for the Nuki Upgrade Program!

  4. Receive confirmation of receipt by e-mail

    After your package has arrived at our logistics center, you will receive written confirmation by e-mail that we have received your old device within 14 days. Please understand that we cannot provide any information on the returns process before this 14-day period has passed!

  5. Receive rebate

    Upon receipt of your return, you will automatically be eligible for the Nuki Upgrade Program and will receive the following rebate depending on the product you returned or purchased:

    Returned product (old) Purchased product (new) Rebate
    Nuki Smart Lock (1st Generation) Nuki Smart Lock 2.0 € 100,00
    Nuki Smart Lock (1st Generation) Nuki Combo 2.0 € 100,00
    Nuki Combo (1st Generation) Nuki Smart Lock 2.0 € 100,00
    Nuki Combo (1st Generation) Nuki Combo 2.0 € 120,00

    The rebate will be made within 14 days of receipt of your old device. The same payment method that you used to purchase your Nuki Smart Locks 2.0 or your Nuki Combo 2.0 in the Nuki online shop will be used for the rebate. This means, for example, if you pay via PayPal, the rebate will be issued via PayPal.

  6. Done!

    We hope you enjoy your Nuki Smart Lock 2.0 and the all of the great new product features, such as Apple HomeKit, door sensor, accelerated communication, etc.

    Experience all of the new features of the Nuki Smart Lock 2.0 in this: short video