Nuki Shop Support
- Delivery (5)
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Tracking your package
We will inform you via email when your order leaves our shipping depot. In this email you also get your tracking number, with which...
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Delivery time
The delivery normally takes takes three to five working days. We will inform you via email when your order leaves out shipping depot. In...
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Partial deliveries
In order to deliver your Nuki products as soon as possible, we reserve the right to divide your order in partial deliveries. If your...
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Delivery date for guest orders without an account
If you have placed an order in the Nuki shop without creating a Nuki account, you are not able to log in an look...
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Delivery date
The average delivery time is 3 to 5 working days after your payment. You can look up the estimated shipping date for your Nuki...
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- Distribution (1)
- Returns (1)
- Orders (4)
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Cancelling your order
You ordered a wrong article or changed your mind? As long as the order has not been packed you can cancel it. Send us...
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Redeeming a voucher
If you have a voucher, you can redeem it during the checkout process. Enter your voucher code in your shopping cart or at the...
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Purchasing Nuki products in stores
We are constantly working on collaborations with distributors, so Nuki will also be available in stores near you. Until that happens, buy your Nuki...
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Purchasing Nuki products online
To purchase Nuki products in our Nuki shop put the desired product into the shopping cart. From the cart move on to the checkout...
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- Payment (2)
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Paying an order
The payment of an order in the Nuki shop is due immediately. After your payment you have a valid order and it will be...
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Available payment methods
In the Nuki shop you can choose between the following payment methods: – Credit card (Visa, MasterCard) – PayPal – SofortÜberweisung / Klarna –...
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Contact us
| International: | +43 316 376 115 |
| Germany: | 0800 880 8710 |
| Austria: | 0800 880 8710 |
| Switzerland: | 0800 880 871 |
| Mon-Fri: | 8am-8pm (CET) |
| Sat: | 10am-4pm (CET) |
