Privacy Policy
At Nuki, we value your privacy and are committed to being transparent about how we handle your personal information. While we are aware that we are not currently subject to the rules and procedures of any of the U.S. Data Protection Laws, mostly because they are based on annual gross revenue or the number of residents whose personal data we control and process, we still believe it is important to provide our users with clear and comprehensive information regarding our privacy practices. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have concerning your personal data. We encourage you to read this policy carefully.
Nuki websites are not authorized for use by minors under 18, and we do not knowingly collect personal data from persons under the age of 18.
Which personal data do we process about you?
First of all: In many cases, processing is based on a legal obligation or is necessary in order to fulfill a contract or it takes place as part of pre-contractual measures. In addition, your personal data is often processed on the basis of a declaration of consent.
Depending on whether you visit our website, subscribe to our newsletter, register as a customer in our Nuki App or web services, are our supplier or business partner, or apply for a job with us, we process your data in different ways.
Data security
At Nuki, we take appropriate technical and organizational measures in order to protect your data. In doing so, we take into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the likelihood and severity of potential risks to the rights and freedoms of natural persons.
Among other things, the following measures are taken to protect your data and to secure it against loss, destruction, access, modification and dissemination by unauthorized persons:
- Pseudonymization and encryption of personal data;
- Ensuring the confidentiality, integrity, availability and resilience of systems and services in connection with processing;
- Ensuring rapid recovery of the availability of personal data in the event of a physical or technical incident;
- Implementing procedures to regularly review, assess and evaluate the effectiveness of the technical and organizational measures that are taken to ensure the security of the processing.
Please also note that you should treat your access data for our services such as the Nuki App or the Nuki webshop as confidential and you should protect your computer against unauthorized access.
Processing when you visit our website or store
When you visit our website, we store the access data in so-called web server log files. The following data is collected about you:
- Date and time of access
- Directory protection user
- Protocols
- Referrer
- Website that was accessed
- Amount of data that was transferred
- Status code
- User agent
- Requested host name
- IP address
Purpose of the processing
The processing of this data is necessary for technical reasons. In addition, access to our website is statistically evaluated. This is done to further improve the website and make it more user-friendly, to find and rectify errors more quickly and to manage server capacities. We will only use this data in a personal form for the purpose of legal prosecution if there is a specific indication that our website has been used illegally.
In the Nuki Shop, we process the personal data that you have made available in order to process your purchases. Your data is also required in this context, especially for payment processing and the delivery of the ordered product(s).
Cookies
To manage cookies used on the website, you may adjust the privacy settings in your browser to block them from being used or delete them from local storage. With respect to advertising services, August endeavors to work exclusively with service providers aligned with the principles adopted by the Digital Advertising Alliance.
Data processing when using our Customer Support
When you contact our Customer Support, the following personal data about you will be processed by us:
- Name
- Email address
- Country of origin and language
- Address
- Product, service and contract data
- Phone number
- Device-ID
- Smartphone model and operating system
Purpose of the processing
When you use our Customer Support, the personal data you provide is required by us to fulfill the contract or to carry out pre-contractual measures so that we can answer your request in the best possible way and forward it to our employees and the relevant organizational units.
Processing when you use the Nuki App
You can set up, operate and manage all your Nuki products using the Nuki App. As the user of the Nuki App, you can easily lock and unlock the electronic door lock from your smartphone or smartwatch and do so from the comfort of your wrist. You can assign access authorizations and use the log to keep track of who has locked and unlocked the door.
The following data is processed within the Nuki App:
- Device data and settings of your Nuki devices
- Access authorizations of your Nuki devices
- Location data of Smart Lock and end user (optional)
- Security PIN of the end devices (optional)
- Warnings and information concerning Nuki products
- Connection data to other Nuki applications such as Nuki Web and Wearables (optional)
- Access logs pertaining to your Nuki devices
- Error logs and crash reports
For customer support purposes, the App also collects, processes and transmits historical data from Nuki devices (activity logs, battery data and network data).
As part of the Nuki beta program, the App also optionally collects App analysis data and usage data relevant to current product development. This is subject to consent.
Purpose of the processing
The personal data you provide will be processed in order to provide you with the full functionality and performance of the Nuki applications that are available to you. In the event of an error, the data you provide will be used for the purpose of error analysis and product improvement.
Processing in connection with online marketing
We process the data of interested parties and/or users or customers with respect to our performance as well as customer retention and customer acquisition services.
Purpose of the processing
We want to use marketing activities to attract new customers as well as potential for what we have to offer, win back former customers and build long-term customer relationships by maintaining and further improving customer satisfaction. In addition, we want to address our existing and prospective customers in a needs-based, interest-oriented, targeted manner. To do this, we want to get to know and understand our customers in the best possible way.
This is why we infer certain interests or needs from the usage behavior of our customers with regard to our products and we take all this into account in our marketing activities.
Processing as part of our business relationship with you as a customer
As part of our business relationship, we process some of your personal data as a customer. This especially includes master and contact data (e.g. name, address, email, phone number) as well as the order data of invoiced recipients.
Within Nuki, your data will be given to those departments or employees who need it to fulfill contractual, legal and supervisory obligations and to protect legitimate interests.
Purpose of the processing
As part of our customer administration, your data is processed for the purpose of contract processing. The personal data you provide is required to fulfill the contract or to carry out pre-contractual measures.
Sharing Your Information
We do not sell your personal information. However, we may share it with:
- Service Providers: Payment processors, shipping companies, and customer support tools that help us operate our business.
- Legal Authorities: When required by law or to protect our rights.
- Business Transfers: In case of a merger, sale, or acquisition of our company.
Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing communications.
- Request a copy of your processed personal data.
To exercise these rights, contact us here.
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any information.
Changes To This Policy
We may update this privacy notice from time to time in response to changing legal, regulatory, or operational requirements. We will take appropriate and feasible steps to notify users of any such changes (including when they will take effect). The latest version of our Privacy Notice is available through our website.
Your continued use of the “service” after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this privacy notice, you should stop using this digital “service.”