My account.
In the Nuki online shop you will find your “My Account”-area.
Your account will be created automatically when you place an order in the Nuki online shop. Here you can manage your orders, returns and services directly.
- Orders
Here you can see the status of your orders and manage them. - My devices
Here you can see all the Nuki products you have registered either online or through the app. - Profile
Check your data and change your account details if needed. - Nuki Club
Enjoy exclusive offers for Nuki Club members. Learn more about the Nuki Club and the free membership. - Services
Manage all your services such as the Nuki Smart Hosting service or Guarantee Plus packages.
What is the difference between warranty and guarantee?
Warranty is defined as the liability of the provider (the seller) by law. The statutory warranty is valid for two years.
In contrast to the warranty, the guarantee is always a voluntary liability. The scope of the guarantee can be set as desired.
Guarantee Plus: What are the benefits?
If you purchased Guarantee Plus for your Smart Lock, the following services are available to you:
- 3 years guarantee
We are confident in the longevity of our products. That’s why we offer a 3-year guarantee on your new Nuki Smart Lock. Nuki Guarantee Plus is valid for three years from the activation date of the service. The statutory warranty will not be affected by the guarantee and will continue to be valid regardless of the guarantee. - We will replace your product
Nuki will take care of any possible exchanges that are within the warranty/ or guarantee period. In this case it is irrelevant where you bought your device or where you live. We will exchange your device even if you did not buy it in the Nuki Web Shop. - Immediate product exchange
If your device is damaged, we’ll send you a new one before you have returned the defective device.
This way, you don’t have to wait long for your Nuki replacement. - Additional services
Did your Smart Lock accidentally fall on the floor? In addition to slight negligence, material and manufacturing defects are also covered.
Manage your services in your "My Account" area
Log in to your "My Account" area and manage your service packages under "Services":
- "My Devices"
Register your devices with the device ID. - “My Guarantee Plus”
If you have purchased Guarantee Plus for one or more of your devices, you can view details here. - “My Smart Hosting”
Here you can manage, change or cancel your active Smart Hosting subscriptions. Learn more about Nuki Smart Hosting. - “My Support”
If you have an active Smart Hosting subscription, we guarantee you prioritized Premium Support via your Nuki account. To receive prioritized support, use the contact form under "My Support".
Use the form in your "My Account" area to benefit from the Nuki Premium Support
If you have a valid Smart Hosting subscription, you will benefit from Nuki Premium Support alongside other benefits. Learn more about Nuki Smart Hosting.
What is Nuki Premium Support?
Your request will be prioritized by our service team. You get a reply within 3 business hours.
How to benefit from the Nuki Premium Support?
Please use the corresponding contact form for Nuki Premium Support. It is secured by your personal login credentials. You will find the form under “My Account” > “My Services” > “My Support”.
It is essential that you use the correct form so your request can be correctly assigned and prioritised.
Manage your services in your "My account" area
You can manage and change your services in your Nuki account under “Services”.
- Your account is protected with your personal login data. Please login here: My Account
- Navigate to the section “Services” and choose your service (e.g. “My Smart Hosting”).
- Choose the Nuki device connected to the service package you want to manage.
- You can find all available options in the section “Actions”.