Version 1.4, 16 November 2022
We at Nuki Home Solutions GmbH consider the protection of our stakeholders’ and customers’ personal data to be an important matter. This data protection declaration serves to inform you about the manner, scope and purpose of our collecting your personal data. Those responsible for data processing in accordance with the basic data protection regulation (“GDPR” as amended) and other national data protection laws of the member states as well as other data protection regulations, are we:
Nuki Home Solutions GmbH
Münzgrabenstraße 92/4, 8010 Graz
Tel.: +43 316 22 84 09
Contact details of our data protection officer:
Tel.: +43 316 22 84 09
Personal data means information relating to persons who are personally identifiable or have been identified (such as name, address, email address, telephone number, etc.).
We process those of your personal data that we receive in the course our business relationship with you. Personal data include details of your person (name, address, contact details, etc.) and your credentials (such as ID data). In addition, this may include order data (e.g. payment orders), advertising and sales data, documentation data (e.g. consulting protocols), offers, and data for the fulfilment of legal obligations. These data are either obtained directly from you or provided to us by third parties, such as our partner companies.
We either process your data for
Processing of your data supports the establishment and implementation of our business relationship or the execution of the corresponding order. If you don’t provide us with data, we generally have to refuse to sign a contract or implement an order or we can no longer execute an existing contract and consequently have to terminate it.
Should consent be required for data processing, we will ask for it. In any case, consents are voluntary. If you have given us consent for the processing of your personal data for specific purposes, processing based on this consent will be carried out in accordance with what was specified in the consent declaration and to the extent agreed therein. A granted consent can be revoked at any time with effect for the future in writing or by email. This will not adversely affect the legality of any processing of data till that time.
You are not obliged to give consent to processing of those data that are not relevant or required for the fulfilment of the contract or the corresponding commission.
Furthermore we inform you that we do not use automated decisions, according to Art 22 GDPR, to reach decisions regarding the establishment and conduct of a business relationship.
We will only pass on your data to the extent necessary for the fulfilment of the objective of the agreement.
Within our company only those departments or employees will receive your data who need them for the fulfilment of contractual and/or legal obligations. Furthermore we pass on your data within our group only to the extent required for the fulfilment of contractual and/or legal obligations, for instance because a certain brand is only available from a certain company of our group.
In order to fulfil the purpose, it might be necessary that your personal data have to be disclosed to the following recipients. This disclosure might be by means of transfer, dissemination or any other kind of provision.
We will store your data only for as long as necessary for the purpose for which we collected your data. In any case, we will store your data for as long as there are legal retention times (Austrian Commercial Code, Federal Fiscal Code, among others) or periods of limitation for potential legal claims have not yet expired (in certain cases up to 30 years).
According to the applicable law, amongst other considerations you are entitled to
Provided we process your data on the basis of your consent, you have the right to recall this consent at any time via email or postal letter. However, this will not compromise the legality of data processing till that date.
Furthermore you have the right to make a complaint to the Austrian data protection authority or to another data protection supervisory authority in the EU, in particular at your place of residence or place of work.
This involves the following data being stored and passed on in the cookies:
In this way following data can be passed on:
User data collected in this way will be pseudonymised by means of technical procedures. This makes it impossible to associate data with a visiting user. Data are not stored with other personal data of users.
For each visit to our website, our system automatically collects data and information about the computer system of the visiting computer.
The following data are collected:
These data will only be stored in the webserver logfiles (“access log”). It is impossible to associate the data with a particular user. There is no storage of these data together with other personal data of the user.
To increase efficiency, on our website we use the services of Google Analytics, a Web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. (“Google”). Google Analytics uses so-called “Cookies”, text files that are stored on your computer and enable analysis of your use of the website. Information about your use of the website (including your IP address) that is created by means of the cookie is transmitted to a server in the US and stored there. To protect the interests of users regarding protection of their personal data, this is done by anonymising the data, meaning that your IP address will be unrecognisable when passed on to Google.
You can prevent the storage of cookies by means of a corresponding setting on your browser software; however, we draw your attention to the fact that, in this case, you might not be able to use all of the functions of this website to the full extent. Furthermore, you can prevent transmission of data created by the cookie and referring to your use of the website (including your IP address) to Google as well as the processing of these data by Google, by downloading and installing the browser plug-in available via following link: tools.google.com/dlpage/gaoptout
The following data are collected during the registration process:
This website uses social plug-ins (“plug-ins”) of the facebook.com social network, operated by Facebook Inc., CA 94304, USA (“Facebook”). The plug-ins can be recognised by the Facebook logo (white “f” on blue background or a “thumbs-up” sign), or are labelled with the endorsement “Facebook Social Plugin”. The list of and appearance of Facebook social plug-ins can be viewed here: developers.facebook.com/docs/plugins.
If you access a website that is part of our Internet presence and contains such a plug-in, your browser makes a direct connection to Facebook servers. The plug-in content is passed by Facebook directly to your browser, which embeds it in the website. We therefore have no influence over the scope of data collected by Facebook with the aid of this plug-in and consequently offer the information below according to our state of knowledge
As a result of integration of the plug-ins, Facebook receives the information that you have accessed the corresponding page of our Internet presence. If you are logged into Facebook, it is possible for Facebook to link your visit to your Facebook account. If you interact with the plug-ins, for example by clicking the Like button or adding a comment, the corresponding information is passed from your browser directly to Facebook and stored there. If you are not a Facebook member, it is nevertheless possible that Facebook determines and stores your IP address.
For details of the purpose and scope of data collection and subsequent processing and use of the data by Facebook as well as your rights in this connection and options for settings to protect your privacy, please consult Facebook’s data protection information on: www.facebook.com/policy.php.
If you are a Facebook member and do not want Facebook to collect data about you via our Internet presence and link them with your membership data stored at Facebook, you have to log out of Facebook before visiting our Internet presence.
It is also possible to block Facebook social plug-ins using add-ons for your browser, with Facebook Blocker for example.
It is possible to subscribe to our newsletter on our website. Before you regularly receive our newsletters, we will send you a confirmation e-mail (double opt-in).
In connection with data processing for the despatch of newsletters, the data you provide are passed on to our newsletter provider “Mailchimp”, operated by The Rocket Science Group, LLC with headquarters in Atlanta, USA. In this context, we have concluded a processing contract in accordance with Art 28 GDPR. Your data are used exclusively for dispatching newsletters.
Use of Bloomreach Engagement/Exponea
We use the Bloomreach Engagement/Exponea service to send and manage our newsletters; we have concluded an order processing agreement with this provider.
Our newsletters sent with Bloomreach Engagement/Exponea allow us to analyse the behaviour of newsletter recipients. Among other things, this allows us to analyse how many recipients have opened the newsletter message and how often a certain link in the newsletter has been clicked. With the help of so-called conversion tracking, we can also analyse whether a predefined action (e.g. purchase of a product on our website) has taken place after clicking the link in the newsletter.
The legal basis for this data processing is your consent pursuant to Article 6 (1) a) of the GDPR.
Insofar as we are entitled to process your personal data for a specific purpose on the basis of your consent, we will delete this data immediately if you withdraw your consent.
Subject to your consent, this website also uses “Custom Audiences from customer lists” of Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA.
Using these, Facebook can target our advertisements at newsletter subscribers who are registered with Facebook. As a result we are able to run targeted advertising for people who have already expressed their interest in our products or our company. These data are passed to Facebook hashed and encrypted. Facebook compares the hash values on the customer list with the hash values of its own stored user data. Facebook then checks the matching data for instances of persons who have not yet liked our Facebook page and delivers our adverts to these Facebook users. You can get more information about the collection and use of the data, the purpose and scope of data collection and further processing and use of the data by Facebook, as well as your options for settings to protect your privacy and rights, from Facebook’s data protection guidelines, accessible via https://www.facebook.com/ads/website_custom_audiences/ and https://www.facebook.com/privacy/explanation among other links.
These personal data are passed on to the following recipients for the above-mentioned purposes:
Nuki Home Solutions GmbH, Münzgrabenstrasse 92/4, A-8010 Graz, Austria
Data processor of the Facebook Custom Audiences service
Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA
Facebook Custom Audiences service provider
With your consent, we use Facebook Custom Audiences of Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, to place advertising on Facebook. This involves passing your data to Facebook Inc. in the USA.
This website uses a chatbot. The activity undertaken with the chatbot or digital assistant in the messenger service is required for fulfilment of the contract and preliminary agreement, because the information given is used for the purpose of identification and demonstrates your interest in clearly defined compliance with obligations (contract completion).
A user can make use of the Nuki-developed apps and Web services for using the door lock.
The following personal data can be collected and subsequently processed in the course of registering and then using Nuki:
We include third-party content and services in our online provision on the basis of our justified interests (i.e. interests in the analysis, optimisation and commercial operation of our online provision in accordance with Art. 6 Para. 1 lit. f GDPR), in order to include their content and services, such as maps and fonts (hereafter summarised as “content”). This always requires that the third-party-providers of this content have access to the users’ IP addresses, because without the IP addresses they would not be able to send the content to the users’ browsers. So the IP address is necessary in order to display this content. We take care only to use content whose corresponding providers use the IP address solely for the delivery of content. Furthermore, third-party providers can use so-called pixel-tags (invisible graphics, also called “web beacons”) for statistical marketing purposes. “Pixel-tags” can be used to collect information such as visitor traffic to the pages of a particular website. Such pseudonymous information can also be stored in cookies on users’ devices, containing technical information such as browser and operating system, referring websites, time of visit and other data about use of our online provision, which are also linked to such information from other sources.
The following description offers an overview of third-party providers and their content, along with links to their data protection declarations, which contain further information about the processing of data and possibilities to object (so-called “opt-out”) mentioned to some extent already:
We understand that door locks can sometimes be confusing, and not everybody is an expert.
If you have any questions about Nuki, you can call us Mon-Fri between 9am-6pm (CET).
International +1 (915) 600-7233
Germany 0800 880 8710
Austria +43 720 880010
Switzerland +41 44 505 16 16
United Kingdom +44 1688 212012