Security & Privacy Your data is safe with us
Your security and privacy are our highest priority. This is how we guarantee that you always stay in control of your data:
- An account is not mandatory to use your Nuki devices.1
- Your data is not saved on the Nuki servers.
- Whenever possible your data is only processed on your end devices.
- As an optional service we offer Nuki Web, our cloud service. You decide if and how long you want to use it.
Bluetooth
- Personal or security-related data is only stored on your end devices.
- No account is necessary to use Nuki.
- Your data will not be stored in any cloud.
Remote access via Wi-Fi
- Personal or security-related data is only stored on your end devices.
- No account is necessary to use Nuki.
- Your data will not be stored in any cloud.
- The Nuki servers are only forwarding the commands. They cannot read nor execute them.
Remote access via Thread
- Personal or security-related data is only stored on your end devices.
- No account is necessary to use Nuki.
- Your data will not be stored in any cloud.
- The Nuki servers are only forwarding the commands. They cannot read nor execute them.
Cloud (Nuki Web)
- The activation and use of Nuki Web is optional.
- Nuki Web enables the integration with the Nuki Smart Hosting Services.
- The data of your devices is synchronized with the Nuki servers.
- A secure authentication method is protecting your Nuki Web account.
Our security concepts and encryption protect your data from unauthorized access. Secure registration and authentication additionally protect your Nuki Web account.
Use via Bluetooth
Nuki uses Bluetooth Low Energy to communicate with the Nuki App. We have developed our own encryption protocol for Bluetooth communication. This is how we achieve a high security standard – comparable to common security standards like in the online banking sector.
How your data is managed
If you control your Nuki devices via Bluetooth, the following applies: Personal information generated during usage will only be stored on your devices. The communication between Nuki app and Nuki device is based on randomly generated, anonymous ID numbers. The digital keys are end-to-end encrypted and always safe from attacks. You don’t need an account. Personal data is neither collected nor transmitted to our servers.
Use via Wi-Fi
You can connect the smart access solutions from Nuki to your Wi-Fi to have remote access. For remote access via Wi-Fi you need either Smart Lock with a built-in Wi-Fi module or a Nuki Bridge (to connect your Nuki Opener and older Smart Lock generations).
How your data is managed
If you control your Nuki devices remotely via Wi-Fi, the following applies: Personal information generated during usage will only be stored on your devices. You don’t need an account. Personal data is neither collected nor transmitted to our servers.
The Nuki servers cannot read or execute any command. They are only forwarding the commands. The information is transferred to our server exclusively in encrypted form.
Use via Thread
You can control Matter-enabled Nuki Smart Locks remotely via Thread. To enable this feature, a compatible smart home Hub is required. In addition, Remote Access needs to be2 enabled on your device.
How your data is managed
If you control your Nuki devices remotely via Thread, the following applies: Personal information generated during usage will only be stored on your devices. You don’t need an account. Personal Data is not saved in a Cloud. The smart home hub is transmitting all information directly to our servers.
The Nuki servers cannot read or execute any command. They are only forwarding the commands. The information is transferred to our server in encrypted form exclusively.
2 Remote Access via Thread is included with the Smart Lock Pro (4th Gen and 5th Gen) as well as the Smart Lock Ultra. For the Smart Lock (4th Generation) and the Smart Lock Go, Remote Access can be purchased separately.
Use via Cloud
The use of Nuki Web requires remote access to 3 your device and a Nuki Web account.
How your data is managed3 Depending on the device type and generation you can connect it to the internet via the Nuki Bridge, the integrated Wi-Fi module, or via Thread.