Adapter Exchange Program.


Verify your Smart Lock ID and get a new adapter free of charge.

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Get the new and improved adapter for free

Find out if your Smart Lock Ultra is eligible for the exchange program in just a few steps

Find your Smart Lock ID

Start by locating your Smart Lock’s ID. You can find it on the back of your device or in your Nuki app.

Add to cart

Add the free adapter to your cart using the button below. In the next step, you will be asked to enter your Smart Lock ID.

Complete your order

If your Smart Lock is eligible, the adapter will automatically be added to your cart for free. Complete your order as usual.

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The new and improved adapter

We’re constantly improving our products and services based on customer feedback. The latest version of the adapter is more stable and less likely to break.

Check if your Smart Lock Ultra is eligible for an exchange:

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FAQ