My account.
In the Nuki online shop you will find your “My Account”-area.
Your account will be created automatically when you place an order in the Nuki online shop. Here you can manage your orders, returns and services directly.
- Orders
Here you can see the status of your orders and manage them. - My devices
Here you can see all the Nuki products you have registered either online or through the app. - Profile
Check your data and change your account details if needed. - Nuki Club
Enjoy exclusive offers for Nuki Club members. Learn more about the Nuki Club and the free membership. - Services
Manage all your services such as the Nuki Smart Hosting service or Guarantee Plus packages.
What is the difference between warranty and guarantee?
Warranty is defined as the liability of the provider (the seller) by law. The statutory warranty is valid for two years.
In contrast to the warranty, the guarantee is always a voluntary liability. The scope of the guarantee can be set as desired.
Guarantee Plus: What are the benefits?
If you purchased Guarantee Plus for your Smart Lock, the following services are available to you:
- 3 years guarantee
We are confident in the longevity of our products. That’s why we offer a 3-year guarantee on your new Nuki Smart Lock. Nuki Guarantee Plus is valid for three years from the activation date of the service. The statutory warranty will not be affected by the guarantee and will continue to be valid regardless of the guarantee. - We will replace your product
Nuki will take care of any possible exchanges that are within the warranty/ or guarantee period. In this case it is irrelevant where you bought your device or where you live. We will exchange your device even if you did not buy it in the Nuki Web Shop. - Immediate product exchange
If your device is damaged, we’ll send you a new one before you have returned the defective device.
This way, you don’t have to wait long for your Nuki replacement. - Additional services
Did your Smart Lock accidentally fall on the floor? In addition to slight negligence, material and manufacturing defects are also covered.
Manage your services in your "My account" area
You can manage and change your services in your Nuki account under “Services”.
- Your account is protected with your personal login data. Please login here: My Account
- Navigate to the section “Services” and choose your service (e.g. “My Smart Hosting”).
- Choose the Nuki device connected to the service package you want to manage.
- You can find all available options in the section “Actions”.