« Social networks are not free. Everyone pays with their data » (Helmut Glaßl (*1950), graduate engineer, painter, aphorist).
Nowadays, everyone can easily be an open book for all kinds of companies. Numerous confirmations for the use of data and cloud services are given by users every day. But what is a cloud actually?
In simpler terms, resources such as storage space are made available via an internet connection. These could be databases, networks or the storage of data on servers. For example, cloud technology from various providers such as Amazon Web Services or Apple’s iCloud, basically have one major advantage: large capacities and flexibility.
Many people are sceptical about the « data cloud ». The reason for this is potential data misuse. Almost every registration or use of an app requires the user to log in with personal data. It is not easy to keep track of your own data.
Your data is safest when you don’t have to provide it in the first place. From the start, the protection of our users’ data has been a top priority for us. Because of that, unlike many other Smart Lock manufacturers, Nuki doesn’t require the creation of an account.
This way, you keep control over your data yourself. By communicating via Wi-Fi or Bluetooth, your data is only stored on your local devices. When remote access is activated by the Nuki Bridge, the server only serves to forward the commands, but can neither read nor execute them. That means we do not store any data regarding the communication between Nuki devices and the Nuki app. No matter if you use your smart access solution locally or access it online via remote access – your data is not stored anywhere and you don’t need a user account. If personal and security-relevant data become required when using the app, you will be informed immediately.
It is different with the Nuki Web: This optional service can be used in addition to the app on your smartphone. With Nuki Web you can conformtably manage your Nuki devices and Smart Home integrations on any internet-enabled device, e.g. your laptop (more at https://nuki.io/en/nuki-web/). For this service, it is necessary that your data is cached on the Nuki server. However, you decide if and how long you want to use this option.
When using Nuki Web, the data is transferred via HTTPS. This means that third parties have no access to your data. The data is stored on an external cloud storage in Germany. There we make sure that data protection guidelines are followed and your data is safe. If you don’t need Nuki Web anymore, all your data in the cloud will be deleted immediately when you delete your device (more at https://nuki.io/en/privacy/).
From the beginning, our focus has been on our guiding values: smart – simple – secure. Every year we have our security concept examined by external and independent IT security institutes. For the 5th year in a row, we received the « Secure Smart Home Product » certificate from AV-TEST. Particular emphasis was placed on « the exemplary, data-saving implementation of the products as well as a very good and transparent data protection declaration […] ».
We understand that door locks can sometimes be confusing, and not everybody is an expert.
If you have any questions about Nuki, you can call us Mon-Fri between 9am-6pm (CET).
International +1 (915) 600-7233
Germany 0800 880 8710
Austria +43 720 880010
Switzerland +41 44 505 16 16
United Kingdom +44 1688 212012