All users of a previous Smart Lock generation (Smart Lock, Smart Lock 2.0, Smart Lock 3.0, and Smart Lock 3.0 Pro) can participate in the Upgrade Program.

You will need your Smart Lock ID to participate. This can be found in the Nuki app or on the backside of your Smart Lock. We use the Smart Lock ID to check whether your device is eligible for the Upgrade Program.

The Upgrade Program is available in the following countries: Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Northern Macedonia, Norway, Poland, Portugal, Romania, San Marino, Saudi Arabia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, USA.

The Nuki Upgrade Program will be available for existing Nuki customers until 14.02.2024 (while stocks last). The discount cannot be combined with other promotions or redeemed for cash. Not applicable to existing orders. Only applies to selected products while stocks last. This campaign can be terminated at any time without stating a reason.

Even if you have already used your Smart Lock ID in one of the previous Upgrade Programs, you can use it again this time as well.

No, you can benefit from the Upgrade Program regardless of where you purchased your Smart Lock.

Do you manage less than 10 vacation rental properties? Then you can benefit from the same Upgrade Program as our end customers. Here’s how to get your upgrade:

• Check your Smart Lock ID here.
• Select the suitable upgrade and add it to your shopping cart.
• Make your payment and enter the delivery information.

Please note that we recommend the Smart Lock Pro + Keypad 2 upgrade for Smart Hosting users. The second upgrade (Smart Lock + free remote access) is not recommended for short-term rentals. You will require remote access to send digital entry codes, which will not be available for this variant until the beginning of 2024. Until then, you will also need a Nuki Bridge. For complete remote access as of now, we recommend that you upgrade with the 4th generation of the Smart Lock Pro.

As a Smart Hosting Business customer (managing more than 10 vacation rental properties), please contact our sales team directly for your B2B upgrade offer: b2bsales@nuki.io

When your new Smart Lock arrives, you have the following options:

1. Using your new Smart Lock for your current Smart Hosting Service. Have your new device’s Smart Lock ID transferred to your existing subscription. To do so, please contact our Customer Support department through your My Account section.
2. Using the Smart Hosting Service for the first time for your new Smart Lock. Purchase the Smart Hosting Service separately here.
3. Using your new Smart Lock without the Smart Hosting Service. Then you’re done, with no additional steps necessary.

Matter is the new universal communication standard for smart home devices. It allows smart devices to be interconnected regardless of model or brand. Matter-enabled devices eliminate the need to worry about compatibility in the future. If your devices speak Matter, they are automatically compatible. To connect your devices, you’ll need a Matter-enabled smart home hub. You can find a list of such devices in our Help Center. The integration of Matter-enabled smart devices is as simple as it gets. All you have to do is scan a QR code and you’re done. You can find all further information about Matter on our blog.

Starting in 2024, you will also be able to access your Smart Lock remotely via Thread. Thread is a new connectivity technology designed specifically for smart home applications.

The requirement is that you need a smart home hub that supports Matter via Thread.

Read all about Matter and Thread on our blog.