How secure is the Smart Lock?
Nuki uses state-of-the-art encryption mechanisms commonly used in online-banking. All communication with the Smart Lock is protected with end-to-end encryption. We also have our Smart Lock regularly inspected and certified by independent security institutes. The Nuki Smart Lock was once again certified by AV-TEST as a secure smart home product in 2023.
What do I do if I don’t have a smartphone or my battery runs out?
It’s also easy to unlock your door without a smartphone:
- We recommend Nuki for door locks with an emergency function. This enables you to always unlock your door with your mechanical key.
- Open your door with the Nuki Keypad or the Nuki Fob.
- Have another person with access permission unlock the door for you.
What happens if my batteries or the rechargeable battery pack in my Smart Lock run out?
When the battery level reaches approx. 20%, Nuki will inform you via the Nuki app and on the Smart Lock directly that the batteries or rechargeable battery pack are running low. This gives you enough time to insert new batteries or charge the Nuki Power Pack. You can find more information about batteries, rechargeable battery pack and the battery level here.
What is Matter?
Matter is a new universal standard that facilitates and simplifies the integration of devices from various manufacturers into a smart home. The goal of Matter is to connect smart home devices independently of the manufacturer and across different platforms. Find out more
How can I control my Smart Lock remotely?
If you want to access your Smart Lock remotely, you have two possibilities. Like with previous versions of the Nuki Smart Lock you can use the Nuki Bridge which connects your Smart Lock to your home internet. Additionally, the Smart Lock 4th generation offers you the option to use Remote Access via Thread. In this case, a compatible Matter-enabled hub acts as a control center and brings your Smart Lock online. You can find more details here.
What’s new about the fourth generation of the Nuki Smart Lock?
The Smart Lock and Smart Lock Pro (4th Generation) use the proven shape, colors and form of Smart Lock 3.0 but come with new software and several improvements. This enables Matter support and results in an improved battery life (on average + 30%). The Smart Lock Pro (4th Generation) is also equipped with a new Power Pack with improved technology for an even longer battery life. (Additionally remote access via Thread will be available in the beginning of 2024.)
