Quality & Support Trainer (f/m/d)

Welcome to Nuki. A place where our employees have priority, where this week’s ideas develop into next week’s new features, where decisions are made quickly, and where mistakes are used as an opportunity for further development. Innovation is more than just a trend; it is part of our DNA. We build on it because if we have the choice between comfortable and exciting, we always choose the latter.

As a Quality & Support Trainer (f/m/d) at Nuki, you will play an important role in providing our customers with an exceptional service experience. You will define and implement quality standards for our internal and external support team and develop a modern training concept, ensuring excellent training and development opportunities. Creating and managing knowledge documentation is also part of your responsibilities, as well as conducting technical training sessions. Your engaging mindset will help you to present challenging technical content in an exciting and understandable way. With your help, our support agents learn how to handle challenges and present structured solutions. This will give you the chance to actively shape the future of Nuki.

• You are responsible for ensuring customer satisfaction by achieving the best possible quality standards in the support team.
• You stay up to date on the latest training software and its implementation.
• You develop a training and quality assurance concept for our internal and external support agents.
• You are responsible for the conception and implementation of  all trainings (process, soft skill, product) within the customer support team..
• You create training materials and maintain our knowledge documentation.
• You help our leads to develop their teams through ongoing monitoring and processing insights.
• You continuously provide suggestions for improvement to enhance our customers' service experience.

• You have completed a technical education (Technical College, University of Applied Sciences, etc.) and have at least 2 years of experience in conducting technical trainings in software and/or hardware products.
• You are able to explain complex content in an understandable way.
• You enjoy knowledge transfer and have a good technical understanding.
• You have already gained relevant professional experience in  monitoring and maintaining quality standards.
• You have a high affinity for smart home and digital services (apps, Amazon Alexa, Google Home Assistant, Apple Homekit).
• Your strengths are analytical thinking, structured approach, and a performance mindset.
• You focus on what is possible, take ownership and go the extra mile. 
• You have excellent communication skills and very good German and English language skills, both written and spoken.

• You will get the chance to contribute your ideas in a fast growing, highly motivated team and thus actively shape the future of Nuki.
• Active further development is very important to us. We will support your personal and professional development in the office and outside at conferences, seminars or by sponsoring special literature and also offer German and English courses.
• You have free choice of your computer and operating system (Win/Mac/Linux) and can also use your company smartphone privately if you wish to do so.
• You get December 24th and 31st as one extra day off (=26 vacation days).
• We live and love our flexibility. Therefore, in addition to our extensive flextime model, you are free to work three days a week at home
• No matter if you want to work part-time or full-time: We consider your individual wishes, support you in all matters and subsidize ongoing childcare costs.
• You decide how you get to the office: If you use public transport, we will subsidize your climate ticket or offer you parking spaces & charging stations in our parking lot.
• Once a week we have breakfast together. You also get high-quality coffee and tea, regional juices, fruit and vegetables as much as you want at any time.
• To help you relax during stressful periods, we offer free online yoga classes during working hours or discounts at different gyms and climbing centers. You also have the opportunity to receive professional psychological online counseling as part of our Instahelp cooperation.
• We host team events several times a year. From our 2-day summer event, to our beach volleyball challenge, our legendary Christmas party or the dumpling challenge: we also create shared memories outside the office.

 
For the advertised position, a minimum salary of € 2,854.00 gross per month applies according to the collective agreement (no all-in). Willingness to significantly overpay if you have the appropriate qualifications. This position is open for applications in Graz.

We at Nuki are breaking new ground and are working on a completely keyless future. As one of the fastest growing companies in Austria, we offer high-quality products, a dynamic team of 120 employees and more than 450,000 satisfied customers. We are pioneers in the Smart Home sector and are looking for people like you who are not satisfied with the status quo and are willing to take on responsibility quickly. We look forward to getting to know you!