We are expanding our range of services for you! Get the carefree package for your Nuki Smart Lock including 24/7 locksmith insurance and Nuki Premium Support. Or extend the device protection for your electronic door lock with a three-year Nuki guarantee and immediate product replacement.
Lost your key? Locked out? Last resort: Locksmith! (Here is why you should change your door lock before anything happens.) With Nuki Care & Protect, you are fully covered if something goes wrong. We offer this service package in cooperation with our insurance partner Europ Assistance. For just 4.90 euros a month, you get the following services:
You get the first month for free. You are then free to cancel your insurance subscription every month. The service will be available in Germany, Austria and Switzerland as of mid-July 2021. In Switzerland, the fee is 5.90 CHF per month. One insurance claim is covered per calendar year (for costs of up to 500 euros / 800 CHF).
With the Nuki Guarantee Plus service package, you can extend the protection of your Smart Lock and benefit from a three-year Nuki guarantee. For a one-time payment of 24.90 euros, we will immediately send you a replacement product when you make a claim on the guarantee – even before we have received the faulty item.
More information about Nuki Guarantee Plus
As soon as you have activated your Smart Lock, you have 30 days to purchase the extended warranty.
Both service packages are available in the Nuki Online Shop.
And it makes no difference where you bought your Nuki products.
We are not content with simply offering you the best hardware and software solution. We’re also here to help you after the purchase. That’s why we’ve created service solutions for you to ensure you no longer have to worry about the door to your building.
We understand that door locks can sometimes be confusing, and not everybody is an expert.
If you have any questions about Nuki, you can call us Mon-Fri between 9am-6pm (CET).
International +1 (915) 600-7233
Germany 0800 880 8710
Austria +43 720 880010
Switzerland +41 44 505 16 16
United Kingdom +44 1688 212012