The service is available in Germany, Austria and Switzerland.
What services are included with Nuki Care & Protect?
24/7 locksmith insurance
Together with our insurance partner Europ Assistance, we protect your Smart Lock with locksmith insurance. You have access to the emergency hotline 24 hours a day, 7 days a week.
Nuki Premium Support
Do you have specific questions about your Nuki products? With Care & Protect, we guarantee you prioritised, Premium Support via your Nuki account: You get a reply within 3 business hours.
Immediate product replacement
Do you have a complaint about your Nuki Smart Lock? If your device is damaged, we’ll send you a new one immediately. This way, you don’t have to wait long for your Nuki replacement.
If you ever lock yourself out or your Smart Lock stops working, a 24/7 emergency hotline is available with Nuki Care & Protect. Our insurance partner Europ Assistance will arrange for a certified locksmith to professionally open your front door for you. The insurance will cover all costs incurred for this up to a maximum value of €500 or 800 CHF per insurance claim and calendar year.
Urgent question for our team?
We’re here to help you.
Do you have specific questions about your Nuki Smart Lock but don’t want to wait long for an answer? You can contact our experts easily and quickly through the Service area in your Nuki account. Your request will then be prioritised by the Nuki Support Team and you get a reply within 3 business hours.
We’ll replace it immediately.
To ensure you don’t have to wait long for your Smart Lock when you make a claim on the guarantee, you will immediately receive an equivalent Nuki product as a replacement. We will send you a new device before we even receive the defective product.
Care-free package for your Smart Lock:
Nuki Care & Protect
The service is available in Austria, Germany and Switzerland. You will see it displayed as soon as you add the Smart Lock to your shopping cart in the Nuki Online Shop. The Nuki Care & Protect service is
linked directly to your Nuki Smart Lock ID. Of course, you can also purchase the service afterwards. You can find information on this in the Nuki app.
Where can I manage my Nuki services?
An overview of your current Nuki services can be found in your Nuki account. This area is protected by your
personal login details (username and password). For Nuki Care & Protect, you pay monthly in advance. Subscription to the service is flexible and can be cancelled every month.
How does the 24/7 locksmith insurance work?
We offer 24/7 locksmith insurance in cooperation with Europ Assistance. In the event of damage, simply call the emergency hotline, which is available 24/7. Our partner will arrange for a certified locksmith to
professionally open your front door for you. One insurance claim is covered per calendar year (max. cost of €500 / 800 CHF). Having your front door opened by the locksmith service is included. If your door lock
malfunctions, a standard temporary cylinder lock will be installed. You will receive your insurance documents by e-mail once the purchase is completed.
How can I contact Nuki Premium Support?
With the Premium Support from Nuki Care & Protect, your request will be prioritised by the Nuki Support Team and you get a reply within 3 business hours. There is a special contact form in your Nuki account
for this. This area is protected by your personal login details. By using this form to get in touch, the experts in our Nuki Support Team can immediately start addressing your concern.
What is involved in the immediate product replacement?
All our Nuki products have a legal warranty period of 24 months. With Care & Protect, your product will be replaced immediately if you have a complaint. We will immediately send you a new device before we
even receive the defective device. Just contact our Nuki Support Team or make a request in your Nuki account.
The protection of your data is important to us!