Nuki uses state-of-the-art encryption mechanisms commonly used in online banking. All communication with the Smart Lock is protected with end-to-end encryption. We also have our Smart Lock regularly inspected and certified by independent security institutes. The Nuki Smart Lock has once again been certified by AV-TEST as a secure smart home product in 2021.
How do I check if the Nuki Smart Lock fits my door?
With our installation check, you can find out if your door lock is compatible with Nuki. You fasten or stick the Smart Lock to your existing cylinder on the inside of the door. This means both variants can be removed without leaving a trace, making them ideal for renters.
Since your Smart Lock is mounted on the door from the inside, no one on the outside can tell that you’re using an electronic door lock. Using a smart lock does not affect your insurance coverage.
What do I do if don’t have a smartphone or my battery runs out?
If you’re out and about and don’t have your smartphone with you, there are other ways to unlock your door:
If your door lock has an emergency function, you can simply use your existing mechanical key.
You can ask another person with an access permission to open the door for you. If you have a Nuki Smart Lock 3.0 Pro or a Nuki Bridge for your Nuki Smart Lock 3.0, it will also work remotely.
The Nuki Keypad or Nuki Fob offer you a perfect alternative for opening your front door quickly, easily and without a smartphone or physical key.
What happens if my batteries or the rechargeable battery pack in the Smart Lock run out?
When the battery level reaches approx. 20%, Nuki will inform you via the Nuki app and on the Smart Lock directly that the batteries or rechargeable battery pack are running low. This gives you enough time to insert new batteries or charge the Nuki Power Pack. You can find more information about batteries, rechargeable battery pack and the battery level here.
You can still lock your door from the outside with your key as long as your cylinder has an emergency or priority function. This means you can lock the door from the outside even if a key is inserted in the lock from the inside.
With our installation check, you can find out if your lock has this function.
How does the upgrade improve on the Smart Lock 2.0 and Combo 2.0?
At first glance, the Nuki Smart Lock 3.0 and Nuki Smart Lock 3.0 Pro are still based on our tried-and-tested design concept of the retrofittable electronic door lock, which more than 200,000 satisfied customers have come to trust. However, a lot has changed under the hood:
The Nuki Smart Lock 3.0 Pro is already equipped with a built-in Wi-Fi module. You no longer need a Bridge to control it remotely and integrate it into your smart home.
The Nuki Smart Lock 3.0 Pro now comes with the Nuki Power Pack included as standard – for more power.
By popular demand, our Smart Lock 3.0 Pro with aluminium ring is now available in white and black.
Smart Lock 3.0 and Smart Lock 3.0 Pro now have a coloured LED that notifies you if your battery is low or there’s a fault.
Both of the new generation Smart Locks support the new Nuki Door Sensor. The new technology behind the improved door sensor ensures a high level of reliability with minimal battery consumption. The Nuki Door Sensor has flexible installation options and is supported by the Nuki app. The door sensor is available in white, meaning it can be discreetly attached to your door frame.
We have further improved the motor functions of our Smart Locks to offer you a convenient and carefree experience.
What are the differences between Smart Lock 3.0 and 3.0 Pro?
The Nuki Smart Lock 3.0 is the beginner-friendly Smart Lock for keyless access to your home. Like our tried-and-tested Nuki Smart Locks, it is easy to retrofit, compatible with the Nuki Bridge and supplied with 4 AA batteries. The Nuki Smart Lock 3.0 is available in white.
The Nuki Smart Lock 3.0 Pro takes everything you already love about Nuki and makes it even better. Smarter, more convenient, more powerful.
Say hello to Wi-Fi: The Nuki Smart Lock 3.0 Pro is equipped with a built-in Wi-Fi module. This means you no longer need a Nuki Bridge to control it remotely.
More power for your Smart Lock: The smart door lock now comes with the Nuki Power Pack included as standard – for more power.
Elegant design in two colours: The elegant Smart Lock 3.0 Pro with aluminium ring is now available in white and black.